Shipping policy

The process
Each item is handmade with love in Europe by the designer herself. After you successfully place your order on our website, your order will be added to the queue. You can find up to date information on your order here. Once your order is ready, it will get neatly packaged and shipped out to you. You will be sent an email with the tracking number of your package.

How long will it take to ship my order?
Please refer here for more information about your order.

How long will it take to receive my order?
For all orders we use Standard European and International Shipping, which is the most affordable option and includes tracking. The orders usually take up to 10 business days to arrive within the EU and up to 15 business days Internationally. Delays may occur , so the orders might take up to 6 weeks to arrive at times.

If you are interested in Express Shipping (EU or International) please email us at info@letheintimates.com, so we can arrange a different shipping method for you.

Covid-19 Update We are experiencing shipping delays, especially with packages traveling overseas. Packages can take up to 8 weeks to get delivered at times. Please be patient and keep track of your package. Because of the delays, tracking may take a while to update, unfortunately this is out of our hands.

!IMPORTANT! You are responsible for keeping track of your own package once you receive an email with the tracking number. Make sure you provide the correct email address.

Any damaged packages due to no delivery or no response from the receiver will not be refunded.
We are not responsible for packages that have proof of delivery and or signed for, therefore because we have proof of shipment, we will no longer be held responsible with lost or stolen packages. If you believe your package is missing, please contact your local postal service directly and dispute a case with them.

Customs/Tax
We are not responsible for any customs taxes or duties that may be imposed on your package.

Return/Exchange policy

All sales are final. We do not accept returns or exchanges due to hygienic reasons, limited and made to order items. Once an order is in the process of being made, we regret to inform you that cancellation is not possible. Cancelations and refunds can only be accommodated for orders placed within the same week. A restocking fee will be applied.

In the unlikely event that you receive a faulty garment, we kindly request that you email us within 2 weeks of receiving the item.

Carefully select your size by looking at the size guide, to ensure that you have selected the correct sizes before purchasing.