Shipping policy

PRODUCTION & DISPATCH

Each piece is handmade in Europe by the designer. Once your order is placed, it enters our production queue. Visit our Ordering Information page for current production times.

You will receive a tracking number by email once your order has been dispatched.

SHIPPING & DELIVERY

All orders are sent via tracked standard shipping. Estimated delivery times after dispatch are:

• EU: Up to 10 business days.

• International: Up to 15 business days.

Delays may extend delivery to 6 weeks. For express shipping options, contact info@letheintimates.com.

Please provide a valid email address, monitor your tracking information and respond to any delivery or collection notices.

Packages damaged as a result of missed delivery or failure to collect are not eligible for a refund, subject to applicable consumer rights. If tracking shows your parcel as delivered or signed for but you have not received it, contact your local postal service to open an investigation and notify us by email.

CUSTOMS & DUTIES

Any applicable import duties or customs taxes are the customer’s responsibility.

RETURNS, EXCHANGES & CANCELLATIONS

Our policy is that all sales are final, with no returns or exchanges for hygiene reasons or on limited and made-to-order pieces, except where required by applicable consumer law. This does not affect your rights if an item is faulty or incorrectly supplied.

Cancellation requests must be made within the same calendar week as the order and before production begins. A restocking fee applies where permitted by law. Orders cannot be cancelled once production has started, except where a statutory right applies.

If your garment arrives faulty, please email us within 14 days of delivery so we can assist you promptly. This requested timeframe does not limit your statutory rights.

Please consult our size guide and check your measurements before ordering.